Operations Manager

Background

GO MO Group is Sweden’s fastest-growing Digital Marketing Agency with its feet in Media and its head in Data and Analytics. Founded in 2013, employing over 150 people divided into three offices in Sweden and Pune (India). GO MO Group has customers from USA, Canada and Europe. The company has a strong management team that has experience in business development and entrepreneurship. Whilst we love to work hard, we also take time to smell the roses with regular team off-sites, cultural events and the odd lunch or drink after work.

We are on the hunt for our next Account Executive to join our fast-growing team and help grow our business, supporting our ever-increasing need to drive account excellence for our clients.

Key Responsibility

  • Generating reports on daily/ weekly and monthly basis Preparing performance reports by collecting, analyzing, and summarizing data and trends
  • Hands on monthly / quarterly forecasting
  • Efficient in team management of minimum 50 employees
  • Co-ordinate with quality team, MIS team and Client Services to create a delivery plan
  • Come up with suitable technique to ensure timely deliveries of campaigns
  • Manpower and Capacity Planning
  • Maintain floor productivity above 70%
  • Solving the issues of the employees, grievance handling on the floor etc
  • Maintain attrition and shrinkage percentages of the processes as per the business requirements
  • Reviewing the team’s performances and sharing the feedback on timely basis
  • Review the current incentive plans and suggest a plan as per the market standard
  • Identify points for process Improvement
  • Responsible for managing the team leaders and assigning the task to them for the smooth functioning of the process
  • Responsible for all strategic accounts and help in maintaining campaign reports to project and resource allocation

Qualification and Experience

  • Education : Any graduate / Post Graduation preferred
  • 5+ years of experience preferably in B2B domain

Key Attributes

  • Effective oral & written communication skills
  • Persuasive skills
  • Drive numbers
  • Analytical abilities
  • People-management
  • Flexible to work in rotational shifts from 10 – 12 hours
  • Problem solving

Operations Manager

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