Training Executive

Background

GO MO DBS is a leading Global Demand Generation company.

Our core competencies range from offering a competitive, low-risk, cost-per-lead approach to clients, across IT, Technology, Marketing, HR, Supply Chain & Logistics, Engineering & Manufacturing, Health & Safety, Electronics, Construction and more.

We deliver content syndication and nurture programs; content and webinar creation; by list purchase or rental. Our experts deliver tailored solutions that help businesses achieve their revenue goals.

Our Business processes are Information Technology-based, and are referred to as ITES-KPO, where ITES stands for Information Technology Enabled Service and Knowledge Process Outsourcing (KPO) is a sub-segment of the Business Process Outsourcing industry.

Key Responsibility

• Call Auditing and maintaining a track report of constructive feedback for the Tele Calling resources
  Planning, organizing and delivering coaching sessions to enhance their process and soft skills.
• Identify methods to measure the results of Coaching delivery
• Liaison with the Quality and Operations department to identify gaps
• Assisting and counselling the Tele Calling resources to develop skills, knowledge and team development
• Maintaining the Coaching report, Learning Tracker and Audit report.
• Planning and delivering interpersonal trainings for skill enhancement of the resources
• Assisting in Call Calibration for call quality improvement
• Driving Quarterly PKT and Mock calls for the Tele Marketing resources

Qualification and Experience

• Minimum 2 – year work experience into B2B would be preferred
• Experience into Soft Skills and Sales Training
• Proficient in Verbal and Written Communication Skills
• Experience into People Management, Schedule Management and Public speaking
• Basic knowledge of MS Office
• Relationship-building skills