Client Survey Results
The State of GO MO Customer Care in 2022
Customer experience is more important than ever — to stay ahead, we are more focused than ever on prioritizing the area and always putting our clients’ interests first.
We conduct yearly customer surveys to get insights into our clients’ opinions about GO MO Group as a digital marketing partner. Understanding the needs of our customers is the most vital part of nurturing an honest and trustful client-supplier relationship. Getting deep insights into their experiences enables us to improve customer care and satisfaction, which will let us maximize the impact we can have on each client case.
Staying ahead means that we must believe that improvement is fun and treat it as a process without an end.
Results Overview
Higher Engagement
This year, we saw a sharp increase in respondents compared to previous years, showing a more engaged customer base. We also interpret this result as indicating strong relationships between our project teams and clients.
Sample size: We have received feedback from approximately 68% of our total client base.
Customer satisfaction
Our clients were asked to score our services from 1 to 10. Approximately 85% of the persons surveyed gave GO MO Group a score of 8 and above, with 45% scoring us at 10.
From the comments in the questionnaire, we saw that the high scores correlate with two things: the return from the customers’ marketing investment and the close contact with GO MO project managers.
Dedication and engagement drive results and give our clients access to a wider digital audience and new customers. Competitive strategies are a must in today’s constantly changing digital landscape – not utilizing data to receive business from organic search results can be devastating for companies’ future.
The high score also represents the project management’s availability which always makes our clients feel seen and prioritized.
